I believe the app has good intentions but still needs to improve. I can not send messages more times than not, I cant access ER records which should be part of notes and documents as there is pertinent patient information in these visits, and it takes too long for radiology and pathology reports to show up, after they have been finalized.
More information should be shown related to labs when there are notes related to them. Mayo has greatly improved in the transparency process, but still could improve. The surgical side of Mayo outshines the medical side in all aspects of patient information, speed of contact, and assistance when needed. Ive had first hand experience with this.
M&PW about Mayo Clinic, v3.01